The City of Turku, along with its cooperation partners, wants to lower the threshold for using digital services by introducing various trials. One of these starts in April, as Turku organises instruction and guidance in the use of digital services for customers of the Runosmäki and city centre Health Centres.
The city encourages the use of digital services, since many health-related things can be taken care of online: for example, prescriptions can be renewed and appointments reserved in the My Kanta service and the city’s own eHealth Services at any time.
Instructors available at the Runosmäki and city centre Health Centres
The Health Centres offer guidance for the digital services on two days every week:
The Runosmäki Health Centre, at Signalistinkatu 2:
Mondays and Tuesdays, 3–30 April from 10 am to 2 pm, and 2–31 May from 9 am to 3 pm.
- The city centre Health Centre, at Käsityöläiskatu 2:
Wednesdays and Thursdays, 3–30 April from 10 am to 2 pm, and 2–31 May from 9 am to 3 pm.
The aim is for the new kinds of services to improve the customer experience, as well as strengthening the independence of the residents.
The instructors, who work in cooperation with the City of Turku, are experienced people from the Aurala Settlement Association (Auralan Setlementti ry), the Citizen’s Helpdesk, and the Turku Region OP bank, which in particular has invested in volunteer work in the spirit of the Finland 100 anniversary.
As the trial proceeds, the support and guidance will be developed according to the needs and wishes of the customers.
Bring your online banking identity codes and your own mobile device
The guidance is the most useful for people who bring their own smartphone or tablet. However, if you don’t have your own device with you, the Health Centres also have some devices for guidance purposes.
Everyone who wishes to receive guidance must have their own personal online banking identification or mobile ID with them, in order to be able to use the digital services. Logging into the services is impossible without such identification.
Support available from many directions
The guidances are a part of the Ministry of Finance’s AUTA project, which is a part of the Government’s digital top project. When developing digital services, the citizens’ digital competence is also supported.
The AUTA project develops such guidance and support through many innovative trials.
In Turku, the guidances at the Health Centres aim to bring the support as close to the everyday life and real-life situations as possible. At the same time, many new operating models are tested in order to be able to target the launch and support of the city’s digital services even better in the future.
The Citizen’s Helpdesk, operating at the Turku University of Applied Sciences, also participates in the trial. Through the project, the IT students of the University of Applied Sciences and the Turku Vocational Institute can gain valuable experience on meeting many kinds of customers and their needs in the development of new digital services, for example.
During the spring, support for digital services is also available at the Skanssi Monitori service, which can also assist in taking a mobile ID into use.