What to do if you suspect having caught the coronavirus infection

CORONAVIRUS HELPLINE, PHONE +358 2 266 2714

The helpline is open on weekdays from 8 am to 3 pm. The helpline is intended for Turku residents and provides advice related to coronavirus. There is a callback service.

The centralised coronavirus helpline of school and student health care, tel. +358 2 266 2012

Helpline is available between 8 am and 3 pm from Monday to Thursday and between 8 am and 12 pm (noon) on Friday. Calls are taken by nurses in school and student health care.

They provide guidance and instructions in matters related to coronavirus. When necessary,they also provide referrals for coronavirus testing. The service is intended for pupils in basic education, upper secondary school students and students in vocational institutions and universities of applied sciences. In other matters related to health and wellbeing, please contact the school nurse of your school.

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SYMPTOMS?

Symptoms of coronavirus may include fever, cough, sore throat, shortness of breath, muscle pain, tiredness, runny nose, nausea or diarrhea. Also disturbances of smell and taste have been reported in connection with the virus. The severity level of symptoms varies but a significant number of those infected only experience mild symptoms. Merely based on symptoms, you cannot be sure whether respiratory tract infection is caused by coronavirus or another virus or bacteria.

DIAGNOSIS AND TREATMENT?

There is no vaccine or antiviral medication against coronavirus.  A health care professional will assess the treatment and treatment location required by your health condition. If you are suspected to have coronavirus, you will be tested. Testing involves inserting a swab into the cavity between the nose and mouth. So far, there are no antibody tests available at health care stations.

If you suspect that you have coronavirus, you can assess your symptoms using the Omaolo service. You can also contact the coronavirus helpline in Turku, tel. +358 2 266 2714, open on weekdays 8 am–3 pm and on weekends from 9 am to 11 am or the telephone service of Turku health care stations, tel. +358 2 266 1130, Mon 7:30 am–2 pm and Tue–Fri 8 am–2 pm. In both cases, your symptoms are assessed and you will be advised to get tested, if necessary. If you are diagnosed with a coronavirus infection, the source of your infection and those you may infected will be traced. This tracing work is being done to limit the epidemic.

ISOLATION, QUARANTINE OR CONDITIONS SIMILAR TO QUARANTINE?

Isolation refers to isolating a patient with an infectious disease from healthy people. Quarantine refers to limiting the freedom of movement of a healthy person. Isolation or quarantine is always ordered by a doctor of infectious diseases. When you have a doctor’s certificate, you can apply for infectious diseases allowance from Kela, the Social Insurance Institution of Finland. When you are isolated on in quarantine, you stay mainly at home.

FURTHER INFORMATION ON CORONAVIRUS INFECTION

PREVENTING THE SICKNESS

If you have symptoms matching respiratory tract infection or you suspect coronavirus infection, it is important to get tested for coronavirus. Please only select one of the two options below, as the personnel of Turku health stations handles contact requests coming through both channels in order of receipt.

Option 1:

  • Complete an assessment of symptoms for coronavirus online using the Omaolo service. Wait until you are contacted through the service.
  • You can complete an online assessment of your symptoms at any time. You will be contacted through the Omaolo service on weekdays between 8 am and 3:30 pm.
  • When necessary, you will be given a referral and a time slot through Omaolo to get tested for coronavirus.

People aged under 16

The Omaolo service provides instructions on how to complete the symptom assessment. Data of children cannot be sent through the Omaolo service for professionals to assess. If Omaolo recommends a child under 16 years of age to get tested or to go to emergency services, please call the coronavirus helpline tel. +358 2 266 2714. People aged over 10 but under 18 will be notified about their coronavirus test results by contacting the number they have indicated in the patient information system.

Option 2:

Contact the coronavirus helpline of the health station or call your occupational health care. During weekends, call the joint emergency services of the Turku region, tel. +358 2 313 8800

  • ​the coronavirus helpline of the City of Turku, tel. +358 2 266 2714
  • joint emergency services of the Turku region, tel. +358 2 313 8800

The health care professionals will interview you, evaluate the situation and give further instructions over the phone. Please note that the coronavirus helpline is often busy.

Where to get tested?

  • Tykslab units 
  • Majanummi facility in Varissuo (Mon-Fri 10 am - 1 pm)

SYMPTOMS?

Symptoms of coronavirus may include fever, cough, sore throat, shortness of breath, muscle pain, tiredness, runny nose, nausea or diarrhea. Also disturbances of smell and taste have been reported in connection with the virus. The severity level of symptoms varies but a significant number of those infected only experience mild symptoms. Merely based on symptoms, you cannot be sure whether respiratory tract infection is caused by coronavirus or another virus or bacteria.

DIAGNOSIS AND TREATMENT?

There is no vaccine or antiviral medication against coronavirus.  A health care professional will assess the treatment and treatment location required by your health condition. If you are suspected to have coronavirus, you will be tested. Testing involves inserting a swab into the cavity between the nose and mouth. So far, there are no antibody tests available at health care stations.

If you suspect that you have coronavirus, you can assess your symptoms using the Omaolo service. You can also contact the coronavirus helpline in Turku, tel. +358 2 266 2714, open on weekdays 8 am–3 pm and on weekends from 9 am to 11 am or the telephone service of Turku health care stations, tel. +358 2 266 1130, Mon 7:30 am–2 pm and Tue–Fri 8 am–2 pm. In both cases, your symptoms are assessed and you will be advised to get tested, if necessary. If you are diagnosed with a coronavirus infection, the source of your infection and those you may infected will be traced. This tracing work is being done to limit the epidemic.

ISOLATION, QUARANTINE OR CONDITIONS SIMILAR TO QUARANTINE?

Isolation refers to isolating a patient with an infectious disease from healthy people. Quarantine refers to limiting the freedom of movement of a healthy person. Isolation or quarantine is always ordered by a doctor of infectious diseases. When you have a doctor’s certificate, you can apply for infectious diseases allowance from Kela, the Social Insurance Institution of Finland. When you are isolated on in quarantine, you stay mainly at home.

FURTHER INFORMATION ON CORONAVIRUS INFECTION

PREVENTING THE SICKNESS