What to do if you suspect having caught the coronavirus infection


The helpline is open on weekdays from 8 am to 3 pm. The helpline is intended for Turku residents and provides advice related to coronavirus. There is a callback service.

The centralised coronavirus helpline of school and student health care, tel. +358 2 266 2012

Helpline is available between 8 am and 3 pm from Monday to Thursday and between 8 am and 12 pm (noon) on Friday. Calls are taken by nurses in school and student health care.

They provide guidance and instructions in matters related to coronavirus. When necessary,they also provide referrals for coronavirus testing. The service is intended for pupils in basic education, upper secondary school students and students in vocational institutions and universities of applied sciences. In other matters related to health and wellbeing, please contact the school nurse of your school.


Translation may not be 100% accurate of the original content.



If the Koronavilkku app notifies you about potential exposure, follow the instructions given through the app. If you experience symptoms matching coronavirus, call the coronavirus helpline or complete a symptom assessment through Omaolo. If you don't experience symptoms, you don't need to contact anyone.

Read more about the Koronavilkku app

If you have symptoms matching respiratory tract infection or you suspect coronavirus infection, it is important to get tested for coronavirus. The test is free of charge. Please only select one of the two options below, as the personnel of Turku health stations handles contact requests coming through both channels in order of receipt.

Option 1:

  • Complete a symptom assessment for coronavirus online using the Omaolo service. You will receive instructions through the service based on your symptoms. You can complete the symptom assessment at any time as long as strong identification using e.g. banking credentials is possible for you. If coronavirus testing is needed, Omaolo offers you an opportunity to get tested at Tyks Drive-in. Booking through Omaolo and booking via phone are directed to the same queue for laboratory appointments so you will be offered the first time slot available.
  • If needed, you can contact a health care professional through Omaolo by forwarding them your symptom assessment – in this case, you cannot book a time slot for coronavirus testing. You will be contacted through Omaolo service (between 8 am and 3:30 pm on weekdays). If you are resident in Turku, you must select Turku as your municipality in Omaolo.

It is also possible to complete the symptom assessment on behalf of a child aged under 15. The guardian of a child that is resident in Turku can complete the coronavirus symptom assessment on the child's behalf and book a time slot for testing on weekdays through Omaolo.The service indicates who the customer is representing at each moment. People aged over 10 but under 18 will be notified about their coronavirus test results by contacting the telephone number that has been indicated in the patient information system by the person completing the symptom assessment.

Option 2:

Contact the coronavirus helpline of the health station, the coronavirus helpline of school and student health care or your occupational health care. During weekends, call the joint emergency services of the Turku region.

  • ​the coronavirus helpline of the City of Turku, tel. +358 2 266 2714
  • the centralised coronavirus helpline of school and student health care, tel. +358 2 266 2012
  • joint emergency services of the Turku region, tel. +358 2 313 8800
  • Medical Helpline (during weekends), tel. 116 117

The health care professionals will interview you, evaluate the situation and give further instructions over the phone. Please note that the coronavirus helpline is often busy.

Where to get tested?

  • Tykslab units 
  • Varissuo health station (Mon-Fri from 9 am to 11 am and from 12 pm to 2 pm.)
  • Timetable of coronavirus prevntion bus on weekdays:
    Halinen, Huudi (address Gregorius IX:n tie 8, Mon–Fri 9 am–11 am)
    Perno, sand field located opposite Höveli (address Hyrköistentie 26, Mon–Fri 12 noon–2 pm)

Psychosocial support helpline offers help for worry and anxiety caused by coronavirus

The helpline is open on weekdays Mon-Fri between 8:30 am and 11 am, tel. +358 40 619 4361.
Psychosocial support helpline is closed between Christmas Eve 2020 and January 3 2021.


Symptoms of coronavirus vary and may even be very mild. Symptoms may occur in different combinations or separately. These symptoms may include, for instance, runny and/or stuffy nose, sore throat, elevated temperature or fever, shortness of breath, muscle pain/headache, unusual tiredness, nausea, diarrhea, shortness of breath, disturbances of smell and taste.

School-age children and students often experience only mild symptoms but testing is still necessary.

Merely based on symptoms, you cannot be sure whether respiratory tract infection is caused by coronavirus or another virus or bacteria.


There is no vaccine or antiviral medication against coronavirus.  A health care professional will assess the treatment and treatment location required by your health condition. If you are suspected to have coronavirus, you will be tested. Testing involves inserting a swab into the cavity between the nose and mouth. So far, there are no antibody tests available at health stations.

If you have symptoms matching respiratory infection or you suspect that you have coronavirus, it is important to get tested. Either complete a symtom assessment using the Omaolo service or contact the coronavirus helpline in Turku, tel. +358 2 266 2714. If you are diagnosed with a coronavirus infection, the source of your infection and those you may infected will be traced. This tracing work is being done to limit the epidemic.


Isolation refers to isolating a patient with an infectious disease from healthy people. Quarantine refers to limiting the freedom of movement of a healthy person. Isolation or quarantine is always ordered by a doctor of infectious diseases. The minimum duration of isolation is 10 days (applies from 21 January 2021 onwards) When you have a doctor’s certificate, you can apply for infectious diseases allowance from Kela, the Social Insurance Institution of Finland. When you are isolated or in quarantine, you stay mainly at home. When you return to Finland from abroad, the duration of self-isolation is 14 days (applies from 21 January 2021 onwards).