What to do if you suspect having caught the coronavirus infection

CORONAVIRUS HELPLINE, TEL. 02 266 2714

The helpline is open daily 8:00-15:00 until 12 June. From 13 June helpline serves from Mon to Thu 8:00–15:00 and Fri 8:00–13:00. The helpline is intended for Turku residents and provides advice related to the coronavirus. A call-back service is available.

The centralised coronavirus helpline of school health care is closed during the summer (from 13 May). You may contact the coronavirus helpline.

    The centralised student health care appointment booking number, tel. 02 266 1570 (Upper secondary school students and vocational school students)

    • Upper secondary school students and vocational school students can call the centralised student health care appointment booking number, tel. 02 266 1570 (open 8.00-15.00 from Mon to Thu and 8.00-13.00 on Fri).

    The helplines provide guidance and instructions in coronavirus related matters. They also provide referrals for coronavirus testing, if necessary. The service is intended for pupils in basic education, upper secondary school students and students in vocational institutions. In other matters related to health and wellbeing, please contact the school nurse for your school.

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    (Updated 25 July 2022)

      You do not need to contact health care services or get tested for coronavirus if your symptoms are mild and you are not in at-risk groups because of your health or profession.

      If you have severe symptoms, such as shortness of breath or a decline in your overall condition, contact health care services or call 112 in an emergency.

      Coronavirus testing at health care services is recommended in case of symptoms of respiratory tract infection, or flu, especially for the following groups:

      • social welfare and health care patients/personnel working with clients
      • for all of those working in any position in the 24-hour care and disability service
      • persons with a severe underlying illness or condition related to its treatment, for example, medication that weakens the immune system
      • pregnant persons
      • unvaccinated persons over the age of 60

      Corona tests performed in healthcare are also recommended in situations where the test result has legal significance.

      The testing recommendation applies to unvaccinated and vaccinated individuals. Coronavirus infection caused by the Omikron variant can be acquired even if you have had coronavirus infection before. As a rule, you do not need to apply for a new corona test if you have been ill with a corona in the previous 3 months.

      If you do not belong to the above groups, it is recommended that you stay at home if you have symptoms of respiratory tract infection and, if possible, take a coronavirus home test.

      Instructions for staying at home when infected

      • If you have symptoms, it is important that you avoid contacts with other people for at least five (5) days, even if a home test is negative.
      • To prevent the spread of infections, you should stay at home until 5 days have elapsed since the onset of symptoms and the symptoms are clearly diminishing, that is, no more fever, bad cough or shortness of breath, for 2 days. Generally, a period of 5-10 days is sufficient for absence. Contact your healthcare provider if symptoms persist or worsen.
      • If a home test is positive, it is usually not necessary to verify the result with a test taken in health care services.
      • If you get a positive test result and are asymptomatic, it is advisable to stay at home for 5 days to prevent the spread of infections.
      • Read more: Instructions for persons with a respiratory tract infection (in Finnish)
      • Follow your workplace instructions for reporting sick leave.
      • Receiving infectious disease allowance requires a coronavirus infection confirmed by a laboratory-proven PCR test or antigen test.

      Option 1:

      Complete the coronavirus check-up in the Omaolo service. You will receive instructions based on your symptoms. You can complete the check-up at any time as long as strong identification using, for example, online banking credentials is possible for you. Residents of Turku must select Turku as their municipality in the Omaolo service.

      • If a coronavirus test is necessary, Omaolo offers you an opportunity to book a test at Tyks Drive-in Booking through Omaolo and booking by phone are directed to the same queue for laboratory appointments, so you will be offered the first available time slot.
      • If you want a health care professional to go through your check-up answers, you can send the answers to a professional instead of booking an appointment. In this case, a professional will contact you by phone if necessary, or you will receive written instructions through the Omaolo service. The professional also books a coronavirus test for you. Professionals process the online check-ups on weekdays from 8.00 to 15.00.

      You can also act on behalf of a child under 15 years of age. The guardian of a child residing in Turku can complete the coronavirus check-up on behalf of the child and book a test for their child on weekdays through the Omaolo service. Omaolo indicates on whose behalf the customer is currently acting. Persons over 10 years of age, but under 18 years of age, will be notified of the results of a coronavirus test by contacting the phone number the customer completing the check-up has given in Omaolo.

      Option 2:

      Contact the health stations’ coronavirus helpline, the coronavirus helpline of school and student health care or your occupational health care.  During weekends, call the joint emergency services of the Turku region.

      • The coronavirus helpline of the City of Turku, tel. 02 266 2714
        • The helpline is open daily 8:00-15:00 until 12 June. From 13 June helpline serves from Mon to Thu 8:00–15:00 and Fri 8:00–13:00
      • Upper secondary school students and vocational school students can call the centralized student health care appointment booking number, tel. 02 266 1570 (8.00–15.00 Mon–Thu and 8.00–13.00 on Fri).
      • Joint emergency services of the Turku region, tel. 02 313 8800

      Over the phone, health care professionals will interview you, evaluate the situation and give further instructions. Please note that the coronavirus helplines are often busy.

      Where to get tested?

      You need a referral and a time slot booked for testing (you will get a referral either through Omaolo or by contacting the coronavirus helpline)

      No referral or booking needed

      • Timetable of coronavirus prevention bus: 

        The coronavirus prevention bus does not operate after 13th June.

        The coronavirus prevention bus operates until 10th June:

        Halinen, Huudi (address Gregorius IX:n tie 8)
        On Tuesdays, Thursdays, and Fridays 8:30–10:30

        Perno, (address Hyrköistentie 26)
        Sand field located opposite Höveli.
        On Mondays and Wednesdays 8:45–10:45

        Varissuo, (address Tiirikkalankatu)
        Behind the hamburger restaurant, next to Varissuo ice hall entrance ramp.
        Mon–Fri 12:00–14:00

        Coronavirus Prevention Bus is a test point of the City of Turku and it is available to the residents of Turku, foreigners and students living in Turku, and those working in Turku. Residents from nearby cities must go to their own municipality’s or Turku University Hospital’s test point.

      New anti-coronavirus drug Paxlovid available only to specific target groups

      The antiviral medication Paxlovid, developed to treat COVID-19 infections, has been introduced in Turku both in outpatient care and in hospital wards. Paxlovid is only administered to nationally established target groups. The drug is free for patients, and the decision on Paxlovid treatment is always made by a physician.
      Read more: New anti-coronavirus drug Paxlovid available only to specific target groups

       

      SYMPTOMS?

      Symptoms of coronavirus vary and may even be very mild. Symptoms may occur in different combinations or separately. These symptoms may include, among others, a runny and/or stuffy nose, sore throat, elevated temperature or fever, shortness of breath, muscle pain/headache, unusual tiredness, nausea, diarrhea, shortness of breath, disturbances of smell and taste.

      You cannot be sure whether a respiratory tract infection is caused by the coronavirus, some other virus or bacteria based solely on symptoms.

      FURTHER INFORMATION ON CORONAVIRUS INFECTION

      PREVENTING THE INFECTION