What to do if you suspect having caught the coronavirus infection


The helpline serves from Mon to Thu 8:00–15:00 and Fri 8:00–13:00. The helpline is intended for Turku residents and provides advice related to the coronavirus. A call-back service is available.


Translation may not be 100% accurate of the original content.


(Updated 29 December 2022)

    Coronavirus testing at health care services is recommended in case of symptoms of respiratory tract infection, or flu, especially for the following groups:

    • social welfare and health care patients/personnel working with clients
    • persons with a severe underlying illness or condition related to its treatment, for example, medication that weakens the immune system
    • pregnant persons

    Corona tests performed in healthcare are also recommended in situations where the test result has legal significance.

    If you do not belong to the above groups, it is recommended that you stay at home if you have symptoms of respiratory tract infection and, if possible, take a coronavirus home test.

    If you have severe symptoms, such as shortness of breath or a decline in your overall condition, contact health care services or call 112 in an emergency.

    Instructions for staying at home when infected

    • If you have symptoms, it is important that you avoid contacts with other people for 3 to 5 days since the onset of symptoms and the symptoms are clearly diminishing. Contact your healthcare provider if symptoms persist or worsen.
    • If a home test is positive, it is usually not necessary to verify the result with a test taken in health care services.
    • The vaccine is the best protection against influenza and serious corona disease.
    • Read more: Instructions for persons with a respiratory tract infection (in Finnish)
    • Follow your workplace instructions for reporting sick leave.
    • Receiving infectious disease allowance requires a coronavirus infection confirmed by a laboratory-proven PCR test or antigen test. (Valid until 31 December 2022.)

    Option 1:

    Complete the coronavirus check-up in the Omaolo service. You will receive instructions based on your symptoms. You can complete the check-up at any time as long as strong identification using, for example, online banking credentials is possible for you. Residents of Turku must select Turku as their municipality in the Omaolo service.

    • If a coronavirus test is necessary, Omaolo offers you an opportunity to book a test at Tyks Drive-in Booking through Omaolo and booking by phone are directed to the same queue for laboratory appointments, so you will be offered the first available time slot.
    • If you want a health care professional to go through your check-up answers, you can send the answers to a professional instead of booking an appointment. In this case, a professional will contact you by phone if necessary, or you will receive written instructions through the Omaolo service. The professional also books a coronavirus test for you. Professionals process the online check-ups on weekdays from 8.00 to 15.00.

    You can also act on behalf of a child under 15 years of age. The guardian of a child residing in Turku can complete the coronavirus check-up on behalf of the child and book a test for their child on weekdays through the Omaolo service. Omaolo indicates on whose behalf the customer is currently acting. Persons over 10 years of age, but under 18 years of age, will be notified of the results of a coronavirus test by contacting the phone number the customer completing the check-up has given in Omaolo.

    Option 2:

    Contact the health stations’ coronavirus helpline, the coronavirus helpline of school and student health care or your occupational health care.  During weekends, call the joint emergency services of the Turku region.

    • The coronavirus helpline of the City of Turku, tel. 02 266 2714
      • The helpline serves from Mon to Thu 8:00–15:00 and Fri 8:00–13:00
    • Joint emergency services of the Turku region, tel. 02 313 8800

    Over the phone, health care professionals will interview you, evaluate the situation and give further instructions. Please note that the coronavirus helplines are often busy.

    Where to get tested?

    You need a referral and a time slot booked for testing (you will get a referral either through Omaolo or by contacting the coronavirus helpline)

    New anti-coronavirus drug Paxlovid available only to specific target groups

    The antiviral medication Paxlovid, developed to treat COVID-19 infections, has been introduced in Turku both in outpatient care and in hospital wards. Paxlovid is only administered to nationally established target groups. The drug is free for patients, and the decision on Paxlovid treatment is always made by a physician.
    Read more: New anti-coronavirus drug Paxlovid available only to specific target groups



    Symptoms of coronavirus vary and may even be very mild. Symptoms may occur in different combinations or separately. These symptoms may include, among others, a runny and/or stuffy nose, sore throat, elevated temperature or fever, shortness of breath, muscle pain/headache, unusual tiredness, nausea, diarrhea, shortness of breath, disturbances of smell and taste.

    You cannot be sure whether a respiratory tract infection is caused by the coronavirus, some other virus or bacteria based solely on symptoms.