Processing the Applications and Appealing for Amendments
The applications will be treated in the order of arrival latest in seven weekdays.
In case there are deficiencies in your application, we will ask you for further information when the processing time will get longer.
Payment of the Social Assistance
In general, you can withdraw the Basic Social Assistance from your banc account in three bank days since the payment has been made after receiving the decision. You can check the payments of the basic social assistance by signing in the service Omapalvelu.
Appealing for amendment
In case you are unhappy with the decision on the basic social assistance, you can make a rectification request to the municipal social welfare board. You will always be informed of the appeal procedure in an attachment to the decision. The rectification request should be done in 30 days after receipt of the notification of the decision. The customer shall be deemed to have received the notice of the decision in seven days after the date of dispatch of the decision or in three days after sending the electronic message.