Immigrant office

Contact details

  • Information and guidance / benefits officer, City of Turku switchboard, tel. +358 (0)2 330 000
  • Social workers (telephone ours Mon–Fri 9–10 a.m.): City of Turku switchboard, tel. +358 (0)2 330 000
  • Instructors: City of Turku switchboard, tel. +358 (0)2 330 000
  • Urgent health issues during evenings, night-time and weekends:
    Tyks Acute, tel. +358 (0)2 313 8800
  • Children’s urgent health issues during evenings, nights and weekends:
    Tyks Paediatric Emergency Clinic, tel. +358 (0)2 313 1420

Instructions for a new immigrant office customer (pdf)

Related links

New customer at the immigrant office

The services of the immigrant office are targeted at immigrants with refugee backgrounds in Turku who have lived in Finland for a maximum of three years.

Sign up at the immigrant office info desk Mon–Fri 9–10 a.m. and take your ID card, residence permit decision and rental agreement with you.

An appointment with a refugee instructor will be scheduled for you. An interpreter will be present at the appointment. During the appointment, you will receive individual guidance and counselling according to your situation. After meeting with the refugee instructor, you will be directed to a social worker, who will assess your need for services.

A nurse will invite new customers for an initial appointment to review their health and any factors that may be detrimental to their health. During the appointment, the need for an appointment with a doctor or psychologist will also be assessed.

Immigrant office social services

  • receiving immigrants to the municipality
  • reception stage services, initial guidance and counselling
  • outpatient social work for adults and children / social guidance
  • preventive and supplementary income support
  • integration services
  • referral to basic services

We mostly attend by appointment. You can schedule an appointment either by visiting in person or by phone.

Immigrant office health services

  • reception stage services, entry check
  • health counselling
  • consultation
  • healthcare
  • mental health work, psychologist services
  • referral to basic services

We mostly attend by appointment. You can schedule an appointment either by visiting in person or by phone. In case of urgent health problems, you can be attended to by a nurse without an appointment. The nurse will assess what kind of treatment the patient requires and how urgently. You can also contact the nurses by phone. The contact details will be provided at your first visit. An appointment with a doctor or psychologist must always be booked in advance.

Visiting address: 

Linnankatu 23
20100 Turku

Phone:

Telephone Switchboard of Turku City +358 2 330 000
Information +358 2 330 000

Opening hours

Health Care Services (Opening Hours and Phone Service)
Mon - Thu 08:15 - 15:00
Fri 08:15 - 14:00
Social Services (Opening Hours and Phone Service)
Mon - Fri 09:00 - 16:00