International House Turku/ Infotori – a Low-threshold Info Point

International House Turku/ Infotori, which operates at Monitori Market Square and at Monitori Skanssi, offers advice and guidance in several different languages regarding such things as finding employment, family life or filling in various applications, such as the citizenship application.

International House Turku/ Infotori serves by queueing number, remotely and by appointment. Please contact an advisor if you wish to book an appointment. The advisor will assess whether your matter can be handled remotely or at the office.

Email: infotori@turku.fi

You can find the weekly service hours in the customer advisor schedule below.

• International House Turku/ Infotori at Monitori, Market Square
• Infotori at Skanssi
• More information on Development of Guidance and Counselling Services for Immigrants in Southwest Finland

International House Turku/ Infotori at Monitori, Market Square

You will get service from the advisors of International House Turku/ Infotori Market Square by queuing number, distance and appointment.

Services by queueing number:

International House Turku Services with Walk-in appointments

• International House Turku Welcome desk on Mon-Wed  from 9 am – 4 pm, Thur from 10 am  – 4 pm and Fri from 9 am – 3 pm
• Arabic, English and Finnish on Mon 9 am – 4 pm
• Russian and Finnish on Tue 9 am – 4 pm and Wed noon  – 4 pm
• Kurdish and Persian on Mon 9 am –1 pm, Tue noon – 4 pm and Wed 9 am – 4 pm
• Somali, English and Finnish: Mon – Tue 9 am – Noon and Fri noon –3 pm
• Thai, English and Finnish: Wed 9 am – Noon and Thu 10 am – 1 pm
• English and Finnish: Thu 10 am –1 pm and Fri 9 am –11 am
• Soft landing plans (only in English): Tue noon – 4 pm and Thur 1 pm – 4 pm

Services by distance and appointment:

International House Turku Services by appointment

• Arabic, English and Finnish: Tue –Thu 9 am – 4 pm and Fri 9 am – 3 pm, tel. +358 (0)40 175 9589, e-mail: hossam.ibrahim@turku.fi
• Arabic, English and Finnish: Tue 9 am – Noon and Wed 1 pm – 4 pm, tel. +358 (0)40 1954 210 or e-mail: batul.ali@turku.fi
• Russian and Finnish: Mon 9 am – 4 pm, Wed-Thu 9 am – 4 pm and Fri 9 am – 3 pm, tel. +358 (0)40 612 6506, e-mail: yulia.reyngold@turku.fi
• Russian, English and Finnish: Mon -Tue Noon – 4 pm, tel. +358 (0)40 1954 790, e-mail:  roza.pambukhchyan@turku.fi
• Kurdish and Persian: Mon-Tue 9 am – 4 pm, Thu 9 am – 4 pm and Fri 9 am – 3 pm tel. +358 (0)40 661 7524, e-mail: chia.abdullahpour@turku.fi
• Thai, English and Finnish: Mon– Tue 9am – Noon, tel. +358 (0)40 1955 594 e-mail: parisa.jokinen@turku.fi
• Soft landing plans (only in English): Mon 9 am – 1 pm, tel. +358 (0)40 5386 048, e-mail: jonathon.murphy@turku.fi
• Business Advisor: Mon 1 pm – 4 pm, Tue Noon– 4 pm and Wed 9 am – 1 pm, tel. +358 (0)40 1953 941 , e-mail: teemu.saarenpaa@turku.fi 
• Study Advisor for University of Applied Sciences/ Guidance for higher education with SIMHE (every other week): Wed Noon –4pm, email AMK moi@turkuamk.fi / SIMHE simhe@utu.fi

Services by appointment, made by Welcome desk or other advisors

• Law Advisor: Mon- Tue Noon –4 pm , Wed 9 am – 1 pm
• Social guidance: Mon 9 am –1 pm, Thu 9 am – Noon and Wed 1 pm – 4 pm
• Study Advisor for Secondary Education: Wed 9 am – Noon

Infotori at Skanssi

Service from the advisors of Infotori Skanssi according to the languages on schedule by queueing number:

• Arabic: Mon 3-6 pm, Wed 3-6 pm, tel. +358 (0)40 169 9660, e-mail: mohammad.badawieh@turku.fi
• Somali: Tue 12 noon – 3 pm and Fri 12 noon – 3 pm, tel. +358 (0)40 198 1251, e-mail: mohiadin.gadid@turku.fi
• Estonian: Thu 3-6 pm, tel. +358 (0)40 612 6185, e-mail: ulle.priks@turku.fi
• Romanian: Tue 4-6 pm and Thu 4-6 pm, tel. +358 (0)40 612 5948, e-mail: pavel.bunaciu@turku.fi
• Polish: Tue 2-4 pm, tel. +358 (0)40 612 5808, e-mail: weronika.karabella@turku.fi
• Thai: Fri 12 noon – 2 pm, tel. 040 617 4512, e-mail: ingporn.chitthum@turku.fi
• Dari and persian: Mon 4-6 pm and Tue 4-6 pm,  tel. 040 1759 615, email: rafiq.saadat@turku.fi

More information on Development of Guidance and Counselling Services for Immigrants in Southwest Finland

For more information, please contact Infotori planner Walid Al-Janabi: tel. +358 (0)40 514 4937, e-mail: walid.al-janabi@turku.fi

or the Project Manager of the Development of Guidance and Counselling Services for Immigrants in Southwest Finland project Marina Mgvdeladze: tel. +358 (0)40 175 9584, e-mail: marina.mgvdeladze@turku.fi

Infotori has set up its own Facebook page. We will be using it to publish up-to-date information about COVID-19 and the City of Turku’s bulletins in different languages.

Monitori Market Square and Monitori Skanssi

From Infotori, which operates at Monitori Market Square and at Monitori Skanssi, you can get personal counselling in matters that are important to you, for example:

• financial problems and social security
• residence permits and citizenships
• work
• accommodation
• education
• legal questions
• going through different documents and filling out forms

Counselling is free of charge. You can get counselling in 14 different languages:

• Arabic
• Dari
• English
• Estonian
• German
• Kurdish
• Pashto
• Persian
• Polish
• Romanian
• Somali
• Finnish
• Russian
• Thai

Counselling services in different languages are bought from Sondip – The Union of Multicultural Associations in South-West Finland. The counsellors do not make any decisions, but they will guide you to the right services at need.

You can visit Infotori directly during its opening hours or you can book an appointment. Welcome!