Invoicing addresses and instructions


Check out the new invoicing guideline. The file is in PDF format.

As of 17 May 2021, e-invoices sent with old e-invoicing addresses will no longer be sent to the recipient and the sender will receive an automatic error message. Paper invoices sent to the old invoicing address will also not reach their intended recipient.


During the implementation phase of the new ERP system, the City of Turku will pay invoices in the order of their due dates.

After the commissioning phase, the City of Turku will return to its regular practice of paying invoices immediately during the coronavirus epidemic.

According to section 669 of the city council decision on adopted on 15 December 2009, the City of Turku will only accept e-invoices. The city's invitations to tender require that the supplier can send e-invoices. If the supplier cannot send an electronic invoice from its invoicing system, the supplier may use our Vendor Portal, which they can access free of charge.

Please note! The invoicing addresses for the City of Turku have changed on 17 May 2021.

The City of Turku will no longer accept invoices sent as email attachments, as these are not electronic invoices. The attachments, bulletins, queries, advertisements, goods and payment reminders that must be sent confidentially are separately sent must be sent to the subscriber's postal address or delivery address.

Invoices sent to the City of Turku must comply with the mandatory invoice requirements specified in the Tax Administration's instructions.

City of Turku invoicing information from 17 May

The City of Turku is introducing a new ERP software on 1 June 2021. As a result of the introduction, changes were made to the City of Turku's e-invoicing addresses and invoice format requirements, which entered into force already on 17 May 2021.

Invoicing information
Recipient name
Recipient's e-invoice address
E-invoicing operator: CGI
Operator ID: 003703575029

Invoicing organisationInvoicing address since May 17th 2021
City of Turku
(Not Turku City Ltds)
City of Turku Family and Social Services Purchased Services
(Only purchase invoices that require privacy protection)
Turun Työterveyshuolto00370204819800160
Southwest Finland Emergency Services00370204819800120

Please check the appendices below for details on how to send the invoice. The client's task is to ensure that their suppliers have up-to-date invoicing addresses.

During the period 17.5-1.6.2021, the City of Turku will make an effort to pay all invoices sent to the current e-invoicing addresses, so suppliers are asked to refrain from sending payment reminders between 17 May - 1 June 2021.

E-invoicing addresses for limited liability companies owned by the City of Turku will not change.

Further information:

Vendor Portal

The Vendor Portal is a service in which invoices can be made and delivered electronically if the invoice sender does not have access to the invoicing system. The City of Turku has concluded an agreement on a free Vendor Portal. To register in the Vendor Portal, complete the form on the Sarastia Oy website

You can sign into the Vendor Portal on the Laskuhotelli website. When signing in for the first time, we recommend that you consult the of the Vendor Portal User Manual.

Invoicing of the construction service from the City of Turku (reverse value added tax obligation)

The City of Turku (business ID 0204819-8) is an organisation selling construction services more than occasionally as referred to in section 8 c of the Value Added Tax Act. All construction services purchased by the City as defined by law are subject to the reversed obligation to value added taxes.

The invoice must contain general invoice entries and the Tax Administration will provide more detailed instructions on practices on its website.

International procurement and invoicing of goods and services

At the ordering stage of a product or service, the city’s VAT number, FI02048198, must always be reported to the seller. This helps to ensure the validity of the invoice for the VAT process. For city’s procurements, the buyer must always be stated as City of Turku, and the specific unit making the purchase must be declared (e.g. City of Turku, Recreation Division, Youth Services).

An international invoice must include:

  • the VAT numbers and official names of the seller and buyer
    Buyer: City of Turku + more specific unit information. The VAT number of City of Turku is FI02048198.
  • BIC/Swift code, BIC and Swift codes are 8 or 11 characters long (5th and 6th one are country indicators)
  • IBAN (bank account number including country code)
  • notification of the regulations regarding VAT in international trade
  • number (incl. net weight) and type of products / extent and type of services
  • delivery date of product / implementation date of service (if not same as the invoice date)
  • if possible, CN (Intrastat code) in product purchases through EU trade

More information

The invoicing of purchases and sales of the services of Turku City is managed by Sarastia for the most part.

Customer service: tel. +358 (0)20 639 9400 on weekdays 8:00–16:00. Calls are subject to the standard mobile call charge and local network charge (mpm/pvm).

Sarastia's online services