The city interacts with its citizens on many levels. In addition to traditional hearing events, the residents can use a feedback service, which has proven to be an easy way to contact the city. Digital services and opportunities to participate are promoted in close cooperation with the residents and other municipalities, for example.

As residents are often particularly interested in their own residential area, two new applications have been launched for the evaluation of the timing and methods of the management of the residential areas and routes.

– People of different ages must be heard in different ways. Children and young people can be reached through different channels and methods than seniors, says Maintenance Manager Mari Helin, who has participated in the Hyvä arkiympäristö (‘Good Everyday Environment’) development project.

The city works hard to ensure an even better availability of services online, for example. One of the city’s top projects, the development of digital services, has resulted in a new and improved website, which serves citizens even better than before, among other things..

Source codes and interfaces to be used by companies and communities

A month ago, Turku distributed the source code for the website to be used freely. In addition, source codes to the online service site and the furniture recycling system, for example, have been opened for the use and free further development by companies and communities. The feedback interface has now also been opened, and all public feedback can now be read in the open interface.

– The feedback interface can be used for searching public feedback issued by the residents. The feedback service is happy to hear any positive or negative feedback, as well as development ideas regarding the services, operations, and decision-making of the city, says planner Marjo Marjamäki.

The amount of feedback issued to the city has more than tripled since the service was introduced in 2012. In 2016, a total of 19,772 feedback messages were received, of which 10,375 were public. The feedback service steers the city’s operations directly: for example, when someone reports that rubbish bins are full or there is a pothole in a road, the feedback is forwarded as an assignment directly to the city’s maintenance department.

Projects develop the city towards a more service-oriented direction

In addition to sharing a source code, municipalities are also engaging in closer cooperation. Turku is heavily involved in national digital reforms by, for example, being one of the first cities to implement the new online payment system, instead of their own system.

– After the service map and online payment features, the next step in the top project ‘development of digital services’ will be to develop a search feature for recreational opportunities, digital land use planning and a service account, where residents of the municipality can manage their own information and use services, says Programme Manager Päivi Saalasto.

As a result of the development of services for residents, the performance of internal work will also be enhanced and current information will be obtained more easily to support leadership.