In collaboration with the Hospital District of Southwest Finland, the City of Turku is now offering an opportunity to book coronavirus testing times online in connection with the Omaolo symptom assessment. After this change, every Turku resident who has completed the online assessment will automatically be given a time slot through the Omaolo service for getting tested at Tykslab. (24.11.2020)

Omaolo service

Latest information about coronavirus

Nurses working in City of Turku health stations book 2000 coronavirus testing times per week. By booking a time slot online through Omaolo, the customer receives their appointment time more rapidly and nurses have more time for other work. Initially, approximately 300 customers are directed to coronavirus testing through Omaolo and the goal is to increase the number in the coming weeks.

– Our goal in the future is to direct all symptom assessments made by Turku residents to the online booking system. Even though the booking system is not completely ready yet, we are taking it into use. We want to try and develop new ways to direct municipal residents directly to tests without a separate phone call. We must find ways to ease the situation of health stations that experience call queues, says Chief Physician Suvi Vainiomäki from the City of Turku Welfare Division.

Automated notification about a negative test result being developed

At the moment all Turku residents can have an automated notification about negative and positive test result. 

– From the point of view of city residents, it is crucial to make the entire process from experiencing symptoms to receiving the test result as smooth and quick as possible. In addition, it is important to ease the workload of health care professionals. The now implemented harmonisation of information systems and application of robotic process automation serve both needs. We continue the development to remove all processing delays until we can give a processing time guarantee for the timespan from experiencing symptoms to receiving the result, says Programme Manager of Smart and Wise Turku at the City of Turku Tapio Järvenpää.

From the point of view of the Hospital District of Southwest Finland, booking testing times online through Omaolo facilitates the process for customers. Booking online is a step towards smoother handling of affairs.

– We have worked very hard under exceptional circumstances over the summer and autumn to be able to respond to increased need for coronavirus testing. At the moment, most people can access coronavirus testing on the day after contacting, says Deputy Chief Physician Pia Leino from Tykslab.

People aged under 16 to complete the Omaolo symptom assessment with an adult

People aged under 16 are advised to complete the Omaolo symptom assessment with an adult, as identification with online banking credentials or an electronic identity card is required for sending the form. People aged under 16 can also call the City of Turku coronavirus helpline, tel. +358 2 266 2714 or the centralised coronavirus helpline of school and student health care, tel. +358 2 266 2012. People aged over 10 but under 18 years will be notified about their coronavirus test results by contacting the number they have indicated in the patient information system.