13.12.2022

The fölläri citybikes made over 100 000 trips - Share your opinion about the bikes

The season of the fölläri bikes is over for this year and it was successful despite the challenges in the beginning. The new fölläri bikes arrived to the streets after some delays on July 8. The stations near the universities were in heavy use. Share your opinions about the bikes by answering our survey through the link at the end of the news piece.
Fölläri kaupunkipyöriä rivissä pyöräpysäköinti paikassa, kaupunkibussin edessä.

Fölläri citybike questionnaire

The 2022 season in numbers

  • 700 bikes
  • about 200 stations
  • about 82 000 rentals
  • 100 000 trips made
  • 150 000 kilometres driven
  • most of the trips were under 3km and lasted less than 15 minutes

Season 2023

  • season starts 1.4.2023
  • Planning is ongoing

Season started in July - Ruisrock got its own pop-up station

In July, the first users were able to ride bikes, for example, to Ruisrock, where a pop-up station had been set up for the bikes. It is possible to have a pop-up station in connection with other public events also, which is made possible by dynamic stations that are visible in the Donkey bike application, but not necessarily marked on the terrain.

The bikes were driven for over 150 000 kilometres

A total of 6,506 unique users registered during the first season, and 3,444 users registered as monthly, seasonal or Föli's season card users. A total of 82,796 rentals and more than 100,000 trips were made in 2022, the exact number being 100,593. The popularity of fölläri bikes grew steadily throughout the season and the most popular cycling months were September and October. One bike was driven on average 1.5 rides per day during the season, at its best an average of 1.9 rides per day in September.

- Users found the bikes well during the first season, but we won't get to see what the whole season looks like until next year, says project coordinator Jere Sipponen from the city of Turku, and continues: It is interesting to note that 75 percent of the rentals were for trips of 15 minutes or less and 74 percent of the trips were 1–3 kilometers, which means that the bikes work well for short trips.

Users have been satisfied

The bikes received an overall rating of 4.4/5 and the Net Promoter Score (NPS), which measures the recommendability of the service, was 68/100 for the entire season. In recent months, the NPS value was even a full 100.

The ten most popular stations and the number of rentals per station were as follows:

  1. Ikituuri 4 650
  2. Tyyssija 3 712
  3. Tykistökatu 2 146
  4. Vähätori 2 065
  5. Educarium 1 967
  6. Kiinanmyllynkatu 1 961
  7. Assari 1 868
  8. Lönnrothinpuisto 1 602
  9. Kävelykatu 1 594
  10. Piispankatu 1 575

Participate in the survey and win a fölläri prize

The planning for the next season has started and fölläris will return to the street from April 1, 2023. Before that, you can answer the first season's feedback survey, which is open until December 15. Among all respondents who leave their contact information, one seasonal product for the season of 2023 (value 35 euros) will be drawn.

The fölläri bikes are Turku's citybikesystem, that has 700 shared bikes and about 200 stations. More information about the bikes can be found at  Föllärit | Föli (foli.fi)