Patient ombudsman

The task of the patient ombudsman is dictated by the Act on the Status and Rights of Patients. The patient ombudsman provides information about the patient’s rights and acts to promote and enforce them. The officer also helps the patient to make a reminder, complaint or a notice of patient injury to the Patient Insurance Centre.

The patient ombudsman is an impartial and independent expert and does not take a stand on medical care decisions, or whether a treatment injury has occurred in the patient’s care.

The Patient Ombudsman cannot act as the patient’s representative or represent him or her in a court of law.

Patient ombudsman can be reached

  • By phone 02 313 2399, Mon-Fri 8 am – 3.30 pm
    • The patient ombudsman on duty answers the phone. You can also leave a call request to the service.
  • Contact requests also by e-mail No confidential information.
  • Secure electronic transaction channel
  • Select from the recipient menu The wellbeing services county of Southwest Finland and patient ombudsman.

More detailed instructions can be found on the website.