You can check when the service you require is in your language, book an appointment, register for work and education skills mapping, or language groups.
Available in English and Finnish
Reserve time for:
- Law Advisor: Mon- Tue 12–16, Wed 9–13
- Social guidance: Mon 9 –13, Thu 9-12, and Wed 13–16
- Business Advisor: Mon 13–16, Tue 12-16 pm and Wed 9–13
- Study Advisor for Secondary Education: Wed 9–12
- Study Advisor for University of Applied Sciences/ SIMHE (every other week): Wed 12–16
We will help you get started if you are newly arrived in Turku by setting up a plan to help you settle in smoothly. We can guide you in finding a job, networking, Finnish courses, finding a place to live, and getting to know services that The City of Turku provides (including child care and free time activities).
Service is only available in English.
Walk-in times: Tue noon to 4 pm and Thur1pm to 4 pm
With reservations: mon 9 am to 1 pm
Ruissalo Info offers information and guidance on the nature, cultural history and recreational use of Ruissalo. The info has maps and brochures, among other things.
Public transport in Turku has been organised regionally across six municipalities. Up-to-date information about routes, timetables, prices and ticket types can be found on the website of Föli, the region’s public transport system.
The manufacturing and serving of food and foodstuffs is supervised in, for example, restaurants. This supervision ensures that the foodstuffs are healthy and safe to consume. The handling, transport, trading, import, export and marketing of foodstuffs are also supervised. The food industry operator is also responsible for carrying out in-house control. Those who plan to open a restaurant should contact Food Control ahead of time. The notification about opening a restaurant must be sent at least one month in advance.
If you are in need of rescue services, contact the Emergency Response Centre.
The emergency number 112 should only be called in the case of emergencies where an individual’s life, health or property or the environment are threatened or in danger, or if there is a reason to assume so.
The Emergency Response Centre will dispatch police, rescue, first response or social services as necessary.
For personal advice on matters important to you, seek out Infotori. Infotori is located at the Skanssi shopping centre, as is Monitori.
Infotori provides advice for, among other matters, the following:
- finances and social security
- matters concerning residence permits and citizenship
- working life
- legal questions
- assistance with documents and in filling in forms
In Turku, the property owner is responsible for arranging the transportation of waste. Each property owner must make an agreement with a waste transportation company. In the case of apartment buildings, terraced houses and other types of corporate housing, the housing company usually arranges this transportation. Those living in detached houses must take care of the arrangements for waste transportation themselves.
TVT Asunnot Oy, a real estate company owned by the City of Turku, has over 11 000 apartments throughout Turku. Information about the apartments, application process and contact details can be found on TVT’s website. Information about other rental service agencies can be found on the city’s website.
General customer service centres Turku-piste and Monitori provide guidance on the different types of services available in Turku. For example, services related to sports, well-being and education have their individual help desks that offer more in-depth information.
At Turku-piste, you can find information on
- the city’s services and decisions
- various other matters, including housing, construction and repairs
Monitori Joint Services functions as a joint service centre for
One of the tasks of the Environmental Protection is the preparation of permits for soil management, hunting, motocross, and camping. In addition, the tasks include the management and upkeep of conservation areas and nature trails. Nature education is practised by organizing public excursions and through the lessons given at the Nature School located in Ruissalo.
Hunting clubs can apply for hunting licenses to the territories owned by the City from the Environmental Protection. The licenses are granted for terms of four years. The Urban Planning and Environmental Committee has decided that the hunting licenses are only granted to hunting clubs.
The Environmental Protection is responsible for the game management and hunting supervision in the territories owned by the City.
The environmental protection authorities of the municipality supervise the Waste Management Act and its accompanying local ordinances in the municipality.
Turku Environmental Protection supervises the waste management of companies, institutions and real estates and the cleanliness of their surroundings. Supervision is executed through organized inspections of companies and inspections based on hints from inhabitants of the municipality.
The Environmental Protection Departmant reports information about the city's fishing waters, fishing warrants, fishing licences, the maintenance of fishing waters and fishing supervision.
You can buy fishing and net fishing licences for the city's fishing waters from the Customer Service of the Environmental Division (Puolalankatu 5, 2nd floor). The Aura River Information Centre sells fishing licences for the Aura River. Urban Planning and Environmental Committee processes the licence applications of commercial fishers for the fishing waters owned by the city.