Mediation is an opportunity guaranteed by law to mediate and solve conflicts caused by criminal acts and conflicts. Mediation is a free service which provides both the offender and the victim an opportunity to meet confidentially through an impartial mediator in order to discuss constructively, to influence the resolution and to agree on possible damage compensation.
Mediation is possible only between persons who have expressed their consent and are able to understand the meaning of mediation and the solutions arrived at in the mediation process.
The Social Ombudsman helps social welfare clients with matters related to maintenance grant, child welfare and services for
the elderly and disabled, for example. The responsibilities
of the Social Ombudsman include counselling on matters related to applying the Social Welfare Clients Act, helping with matters
related to reprimands according to the Clients Act and providing information on client rights.
The Patient Ombudsman provides information about the patient’s rights and acts to promote them. The task of the Patient Ombudsman is to counsel and help the patient as necessary if the patient is unsatisfied with the care and treatment received.
The Patient Ombudsman helps the patient to resolve his or her problem at the place of care. The officer also counsels and helps the patient to make a reprimand, complaint or a notice of patient injury to the Patient Insurance Centre.