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Monitori Market Square is a joint centralised customer service point of the City of Turku, Kela and the wellbeing services county of Southwest Finland, located right at the centre of Turku on the corner of the Market Square. Monitori serves its customers face-to-face, by phone or by chat.
Please note that the service hours of individual services may vary.
Kela's customer service: http://www.kela.fi/customer-service
Monitori offers service by chat, by phone and on-site at both the Market Square and Skanssi locations.
You can also contact Monitori via the feedback service. There you can ask about Monitori’s services or give feedback.
On Monitori’s chat, you can ask about the City’s services, and it is open according to Monitori Market Square’s opening hours.
There are also the following theme-specific chat services:
Where else can I top up a Föli travel card other than Monitori?
- Monitori Skanssi closes on Tuesday 5 December at 4 p.m. Services will be available at Monitori Market Square (KOP-kolmio, Aurakatu 8).
- The opening hours of our services vary, so please check the opening hours of the service you need separately. Exceptions to Monitori services 1 February - 31 May
- The Monitori customer service centres collect feedback on service points and chat services.
The customer guidance of Työpiste at Monitori Market Square provides unemployed jobseekers with wide-ranging, early-stage guidance on various employment, education and rehabilitation opportunities, among other things. We also advise companies at different stages of employment.
Työpiste customer guidance at Monitori Market Square is open Mon–Fri 9-11.15 am and 12-3.15 pm.
Tel. +358 (0)2 262 5072.
Chat Mon–Fri 9.00 am–3.30 pm.
The early childhood education service counsellor is available at Monitori Market Square Mon–Tue and Thu-Fri 9 am-11 am and 12 noon-3.30 pm, Wed 9 am-12 noon.
- Customer guidance, tel. +358 (0)2 262 5610 / on weekdays 9.00am–12.00am
- Payment matters, tel. +358 (0)2 262 5609 / on weekdays Mon–Fri 9:00am–12:00am
The early childhood education chat is open on weekdays 9.00am–12.00am
The tourist information bureau of Turku serves tourists and residents.
The tourist information bureau provides brochures and expert advice regarding the whole region. We also sell tickets to the Turku City Theatre performances and Turku Philharmonic Orchestra as well as Turku Music Festival concerts.
Tourist information gives you tips for guided excursions in Turku and the surrounding area.
Kela’s service hours at Monitori Market Square
Mon-Fri 9 am–12 noon
and at other times by appointment.
Kela services at Monitori Skanssi by appointment
Monitori Market Square provides free guidance and information on support services such as food, home care and cleaning services, as well as various transport services and informal care.The service counsellors can also come visit the client at home.
Monitori Market Square is a joint centralised customer service point of the City of Turku, Kela and the wellbeing services county of Southwest Finland located right at the centre of Turku on the corner of the Market Square. Monitori serves its customers face-to-face, by phone or by chat.
Monitori Market Square customer service centre
Mon-Thu 9 am-6 pm and Fri 9 am-4 pm
Please check the bottom of the page for any exceptions to the service hours.
Monitori Market Square is a joint accessible customer service centre of the City, Kela and the wellbeing services county of Southwest Finland located in the heart of Turku.
Every week Monitori offers services by the service counsellors of the units of the wellbeing services county of Southwest Finland, Kela’s customer advisers and International House Turku, which offers service in several different languages. Monitori also provides tourist information and Työpiste customer guidance.
- The customer is always in the middle of the new service delivery system.