Terms of use of booking youth spaces and camping sites electronically
Service provider: City of Turku, Youth Services
Customer: A private individual who registers with the Timmi booking service OR a registered association/company whose employee/member registers with the Timmi booking service by the decision of the association/company after the service provider has approved the registration of this contact person.
1. Contract’s entry into force
The customer shall accept the contractual terms of the Timmi booking service specified hereinafter, provide the information required for registration and permit the use of this information.
A private individual uses their banking codes to register with the system. They also use their banking codes to log in to the system.
An association’s contact person must first log in to the system as a private individual with their banking codes and request the access rights of a contact person. The service provider approves the registration of associations’ contact persons. After the registration, the association’s contact person can log in to the system with their personal banking codes.
The contract shall enter into force when a private individual has logged in to the system with their banking codes or when the service provider has approved the registration of an association’s contact person.
2. Customer’s rights, responsibilities and obligations
The customer has the right to use the Timmi booking service in accordance with the terms of this contract.
A registered customer is granted the right to log in to the service with their own banking codes. Both private individuals and associations/companies are charged for the booking afterwards.
The customer is responsible for using their personal banking codes. The customer is responsible for what the banking codes are used for.
The customer is responsible for providing correct and accurate information. The customer shall notify the youth services of any changes to their information by email at nuoriso.varaukset@turku.fi (e.g. invoicing address, change of name).
The customer may book the youth spaces and camping sites in the system for intoxicant-free events only.
The customer might need keys to the place they have booked. The customer can pick up the keys
from the Citizen Service Centre Monitori during its opening hours before the date booked. The customer may not book a youth space or camping site for the same day, if the customer does not have the keys or the place is not open. The camping sites of Tippsund and Vienola use electronic locking. A key code to open the doors is created for each booking.
When booking the camping site of Ahtela, the customer must contact the camping site’s supervisor/employee to discuss the practicalities.
The customer is responsible for the tidiness and orderliness of the youth spaces and camping sites they use. They must also make sure that everyone follows the youth space/camping site rules. The customer is not allowed to give the slot they have booked to a third party. At least one adult must always be present.
The Youth Services charge the customer according to the valid price list, if the youth space/camping site is left untidy.
The customer is responsible for the procurement of the personal equipment, connections and software they need to use the service. They are also responsible for making sure everything is in working order.
The customer shall take care of all personal use charges incurred from the use of the service. The customer is responsible for the data security and protection of their own computer, information system and other computer devices. The customer is not allowed to add or link the service to their website without the service provider’s permission.
The customer is responsible for any damage incurred by the service provider due to the customer’s misconduct regarding these terms of contract and any other damage the customer has intentionally or negligently caused to a youth space or camping site, as referred to in this contract, or to the service provider.
3. Service provider’s rights, responsibilities and obligations
The service provider has the right to prevent the customer’s access to the service.
The service provider has the right to cancel or change existing bookings. The service provider will not be liable for compensation under any circumstances. The customer will be notified of any changes without delay.
The service provider has the right to change the content of the service. The service provider announces any changes to be made to the service content on the city’s website within a reasonable time in advance.
The service provider has the right to suspend the service temporarily. The service provider strives to keep the suspension as short as possible and cause as little harm as possible.
The service provider is not responsible for the functionality of the system or any disruptions and telecommunications failures caused by technical issues, maintenance or installation work or any changes or loss of information or other data resulting from such disruptions and failures.
The service provider strives to ensure that the service meets reasonable information security requirements. However, the service provider is not responsible for any damage incurred by the customer due to data security risks, such as viruses.
4. Service prices/fees
The customer shall pay a rental charge for the space they have booked according to the valid price list. The price list and price groups can be found at: https://www.turku.fi/en/culture-and-sports/youth-centres/rentable-youth-....
If the customer does not use the youth space/camping site they have booked, they are still obligated to pay the rental charge if they have failed to cancel the booking by sending an email to nuoriso.varaukset@turku.fi at least one (1) month before the date booked.
If the customer cancels their booking within less than one (1) month, the service provider charges 30 per cent of the total price of the booking. If the customer cancels their booking within less than two (2) weeks, the service provider charges 50 per cent of the total price of the booking. If the customer cancels their booking within less than one (1) week, the service provider charges the full price of the booking.
Generally, both private individuals and associations/companies are charged for the booking afterwards on a monthly basis.
5. Data privacy
The service provider records the information provided by the customer when they registered with the service to its customer database. In addition, the service generates customer-specific statistical data.
Customer data is used for customer communications, booking price determination (adults/children) and invoicing purposes. The data is also used for statistical research. The customer has the right to access data collected of them and request their personal data to be erased, provided that they do not have unsettled invoices or uninvoiced bookings.
No customer data is disclosed to third parties. The data is stored and protected in a manner that allows the data to be only used for predetermined purposes.
If changes are made to the privacy policy or privacy statement, browser users and registered customers will be notified of this when they log in to the system. If the terms of use change, registered customers are prompted to accept the new terms of use when they log in to the system.
City of Turku
Youth Services / Business ID 0204819-8