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Monitori Market Square is a joint centralised customer service point of the City of Turku and Kela, located right at the centre of Turku on the corner of the Market Square. Monitori serves its customers face-to-face, by phone or by chat.
Please note that the service hours of individual services may vary.
Monitori offers service by chat, by phone and on-site at both the Market Square and Skanssi locations.
You can also contact Monitori via the feedback service. There you can ask about Monitori’s services or give feedback.
On Monitori’s chat, you can ask anything about the City’s services, and it is open according to Monitori Market Square’s opening hours.
Can I use a computer at Monitori Market Square?
There are about twenty computer terminals available to customers. One of these is an accessible computer terminal. Due to the coronavirus situation, only some of the customer terminals are currently in use.
Can I leave post to Kela and the City of Turku outside service hours?
Outside of our service hours, you can submit documents to be sent to Kela and the City of Turku by post to the postbox located in the green recess midway through Kauppahallinkuja.
- We recommend wearing a face mask when visiting Monitori.
- If necessary, the number of clients allowed in the facilities can be limited to ensure that everyone can maintain a safe distance.
- Turku City Theatre, Turku Philharmonic Orchestra and Turku Music Festival have suspended their performances and concert activities. Please contact operators directly concerning ticket refunds and exchanges:
Turku City Theatre
The customer guidance of Työpiste at Monitori Market Square provides unemployed jobseekers with wide-ranging, early-stage guidance on various employment, education and rehabilitation opportunities, among other things. We also advise companies at different stages of employment.
Työpiste customer guidance at Monitori Market Square is open Mon–Fri 9-11.15 am and 12-3.15 pm.
Tel. +358 (0)2 262 5072.
Chat Mon–Fri 8.30 am–3.30 pm.
The early childhood education service counsellor is available at Monitori Market Square Mon–Tue and Thu-Fri from 9 am-3.30 pm and Wed from 9 am-12 noon without appointment, Fridays also by appointment
The tourist information bureau of Turku serves tourists and residents.
The tourist information bureau provides brochures and expert advice regarding the whole region. We also sell e.g. Kiss My Turku products, Food Walk Cards and tickets to the Turku City Theatre performances and Turku Philharmonic Orchestra as well as Turku Music Festival concerts.
Kela’s service hours at Monitori Market Square
Mon 9 am–3.30 pm
Tue–Thu 12 noon–3.30 pm
Fri 9 am–3.30 pm
and at other times by appointment.
Kela services at Monitori Skanssi on Tuesdays from 12 noon to 3.30 pm.
Infotori, which operates at Monitori Market Square and at Monitori Skanssi, offers advice and guidance in several different languages regarding such things as finding employment, family life or filling in various applications, such as the citizenship application.
Monitori Market Square provides free guidance and information on support services such as food, home care and cleaning services, as well as various transport services and informal care.The service counsellors can also come visit the client at home.
Monitori Market Square is a joint accessible customer service centre of the City and Kela located in the heart of Turku. Monitori Skanssi will also continue to serve as before.
Every week, both Monitoris offer services by the service counsellors of the units of the City’s Welfare Division, Kela’s customer advisers and Infotori, which offers service in several different languages. Monitori Market Square also provides tourist information and Työpiste customer guidance.
- Social Work with the Adults
- Southern District of the Social Work with the Families with Children
- Western District of the Social Work with the Families with Children
- Northern District of the Social Work with the Families with Children
- Services for the homeless
- Immigrant Office
Please feel free to ask from us
about the social services (for example in cases of financial difficulties, crises in life, problems in the everyday life, addiction problems or other difficult situations in life)
The Initial social services gives you general information on the social services. You will also get help in applying for complementary and preventive social assistance.
We guide you also in the following matters:
◾issues relating to the customer service of the social work
◾financial difficulties
◾problems in the everyday life
◾addiction problems
◾other challenges in life
◾social credit
The prolongment of the restrictions influences all the operations of the City of Turku, mostly the operations of the Education Division and the ser
- The customer is always in the middle of the new service delivery system.
We hope to get lots of answers and ideas for development.
The questionnaire can also be answered online/with a mobile device.
You can also fill in a form in your local library. All respondents will participate in a draw for six gift vouchers to a bookstore.
– In a way, we are a midway point.
