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Monitori Market Square is a joint centralised customer service point of the City of Turku and Kela, located right at the centre of Turku on the corner of the Market Square. Monitori serves its customers face-to-face, by phone or by chat.
Please note that the service hours of individual services may vary.
Kela's customer service: http://www.kela.fi/customer-service
Monitori offers service by chat, by phone and on-site at both the Market Square and Skanssi locations.
You can also contact Monitori via the feedback service. There you can ask about Monitori’s services or give feedback.
On Monitori’s chat, you can ask about the City’s services, and it is open according to Monitori Market Square’s opening hours.
There are also the following theme-specific chat services:
Can I use a computer at Monitori Market Square?
There are about twenty computer terminals available to customers. One of these is an accessible computer terminal. Due to the coronavirus situation, only some of the customer terminals are currently in use.
Can I leave post to Kela and the City of Turku outside service hours?
Outside of our service hours, you can submit documents to be sent to Kela and the City of Turku by post to the postbox located in the green recess midway through Kauppahallinkuja.
- The opening hours of our services vary, so please check the opening hours of the service you need separately. Exceptions to Monitori services 1 June - 31 August
- Monitori Market Square and Monitori Skanssi are open on Fridays 9 am - 6 pm from 1 October
- Turku Music Festival tickets are available for purchase at the tourist information bureau located at Monitori Market Square.
The customer guidance of Työpiste at Monitori Market Square provides unemployed jobseekers with wide-ranging, early-stage guidance on various employment, education and rehabilitation opportunities, among other things. We also advise companies at different stages of employment.
Työpiste customer guidance at Monitori Market Square is open Mon–Fri 9-11.15 am and 12-3.15 pm.
Tel. +358 (0)2 262 5072.
Chat Mon–Fri 8.30 am–3.30 pm.
The early childhood education service counsellor is available at Monitori Market Square Mon–Tue and Thu-Fri from 9 am-3.30 pm and Wed from 9 am-12 noon without appointment, Fridays also by appointment
The tourist information bureau of Turku serves tourists and residents.
The tourist information bureau provides brochures and expert advice regarding the whole region. We also sell tickets to the Turku City Theatre performances and Turku Philharmonic Orchestra as well as Turku Music Festival concerts.
Tourist information gives you tips for guided excursions in Turku and the surrounding area.
Kela’s service hours at Monitori Market Square
Mon-Fri 9 am–12 noon
and at other times by appointment.
Kela services at Monitori Skanssi by appointment
Monitori Market Square provides free guidance and information on support services such as food, home care and cleaning services, as well as various transport services and informal care.The service counsellors can also come visit the client at home.
Customers are served by the previously established Monitori Skanssi as before on the 2nd floor of the shopping centre. It is a joint service centre of the City of Turku, Kela and the Turku and Kaarina Parish Union.
Monitori Skanssi customer service centre
Mon-Thu 9 am-6 pm and Fri 9 am-4 pm
Service on Saturdays only by chat and by phone from 1 October.
Please check the bottom of the page for any exceptions to the service hours.
At Skanssi, you have access to a wide range of services:
Monitori Market Square is a joint centralised customer service point of the City of Turku and Kela, located right at the centre of Turku on the corner of the Market Square. Monitori serves its customers face-to-face, by phone or by chat.
Monitori Market Square customer service centre
Mon-Thu 9 am-6 pm and Fri 9 am-4 pm
Service on Saturdays only by chat and by phone from 1 October.
Please check the bottom of the page for any exceptions to the service hours.
Monitori Market Square is a joint accessible customer service centre of the City and Kela located in the heart of Turku. Monitori Skanssi will also continue to serve as before.
Every week, both Monitoris offer services by the service counsellors of the units of the City’s Welfare Division, Kela’s customer advisers and Infotori, which offers service in several different languages. Monitori Market Square also provides tourist information and Työpiste customer guidance.
- Social Work with the Adults
- Southern District of the Social Work with the Families with Children
- Western District of the Social Work with the Families with Children
- Northern District of the Social Work with the Families with Children
- Services for the homeless
- Immigrant Office
The Initial social services gives you general information on the social services. You will also get help in applying for complementary and preventive social assistance.
We guide you also in the following matters:
- The customer is always in the middle of the new service delivery system.
We hope to get lots of answers and ideas for development.
The questionnaire can also be answered online/with a mobile device.
You can also fill in a form in your local library. All respondents will participate in a draw for six gift vouchers to a bookstore.
– In a way, we are a midway point.
