General customer service centres Turku-piste and Monitori provide guidance on the different types of services available in Turku. For example, services related to sports, well-being and education have their individual help desks that offer more in-depth information.
At Turku-piste, you can find information on
- the city’s services and decisions
- various other matters, including housing, construction and repairs
Monitori Joint Services functions as a joint service centre for
Many City and Kela services can be used online at http://www.turku.fi/en/contact-us/online-services-english and www.kela.fi/web/en.
Click here to see other loading locations for Föli travel cards.
Exceptions to Monitori Market Square services
Service by chat and by phone 27 June - 15 July from 9 am to 4 pm
On Monitori’s chat, you can ask anything about the City’s services and it is open according to Monitori Market Square’s opening hours Mon-Fri 9- am-6 pm and Sat 10 am-3 pm.
There are also the following theme-specific chat services:
Many of Monitori’s services are also available digitally. Due to the coronavirus situation, we would like to ask our clients to please favour online services whenever possible.
You can use the links below to
Customers are served by the previously established Monitori Skanssi as before on the 2nd floor of the shopping centre. It is a joint service centre of the City of Turku, Kela and the Turku and Kaarina Parish Union.
At Skanssi, you have access to a wide range of services:
Monitori Market Square is a joint centralised customer service point of the City of Turku and Kela, located right at the centre of Turku on the corner of the Market Square. Monitori serves its customers face-to-face, by phone or by chat.
Monitori Market Square customer service centre
Mon-Fri 9 am-6 pm and Sat 10 am-3 pm
Please check the bottom of the page for any exceptions to the service hours.
Experts at Skanssi’s Monitori help families in finding the best options for their early childhood education needs every Monday 11.00–18.00
An early childhood education service counsellor is present at Monitori on Mondays between 11.00 and 18.00. The service counsellor helps parents to find the option best suited for their circumstances – it is possible to choose from day care, family day care, open early childhood education, and playschool activities.