Support for using digital services
The Digital Support offers help and guidance regarding the digital services either in person or remotely.
When you need digital support
Many of the City of Turku's Service Points offer digital support:
- Monitori at the Market Square offers help with how to use the city's digital services
- The Turku Main Library helps you with different devices and digital services
- Youth Information and Guidance Service offers service guidance in person at the Youth Advisory Centre Hjelt, or remotely
- Multilingual service guidance for immigrants in person at International House Turku, or remotely.
Many organisations also offer free support and affordable courses on using digital services. See the brochure below for more information.
Digital support in the Turku region
Monitori Market Square
- Guidance in the City of Turku's digital services in person and remotely.
- turku.fi/monitori
- 02 262 0100
Turku City Library
- Support with digital devices and guidance with the library's devices and services in Finnish, Swedish, and English, in person and remotely according to the library's opening hours.
- You can get support with your own digital devices without a scheduled appointment at certain times during the day.
- The library also offers lectures on digital topics.
- If needed, you can get support in using the OmaKirjasto site.
- turku.fi/library
- 02 262 0624
Turun suomenkielinen työväenopisto (community college)
- Courses in information technology in Finnish and English.
- blog.edu.turku.fi/tyovaenopisto (in Finnish)
- 02 262 9811
Auralan Setlementti ry
- Free digital support given by a peer instructor in Aurala Livingroom, and online courses on different topics at Aurala community college.
- aurala.fi and opistopalvelut.fi/aurala
- 050 316 7702
Kela
- Digital support for everyone in managing your Kela affairs online. Kela provides support nationally via telephone and locally in person at service points, also by appointment. kela.fi/digital-support
- Teleservice Mon–Fri at 9–16, kela.fi/call-kela
- E-service portal OmaKela kela.fi/omakela-e-service
Nordea (banking)
- Guidance in the usage of digital services.
- Digital support through customer support remotely, and by appointment in person at the bank.
- Remotely arranged sessions on digital topics, and training for groups
- Seniors can get support thanks to volunteers, no matter if they are customers of the bank or not.
- nordea.fi
- 0200 3000
Turun seudun Osuuspankki (banking)
- Guidance in banking services in person and remotely.
- op.fi/op-turun-seutu
- 0100 0500
Kaarina community college
- Courses on the use of digital devices in Finnish.
- kaarina.fi/kansalaisopisto (in Finnish) and opistopalvelut.fi/kaarina
- 02 588 3000
Kaarina city library
- Guidance in the usage of digital devices and services in person in Finnish by appointment.
- An open digital guidance session on the first Tuesday every month at 10–11.30.
- kaarina.fi/kirjasto (in Finnish)
- 040 773 9166
Lieto library
- Guidance in the usage of digital devices and services in person in Finnish.
- lieto.fi/kirjasto (in Finnish and Swedish)
- 02 4873 3401
Masku library
- Guidance in the usage of digital devices and services in person in Finnish.
- masku.fi/kirjastopalvelut (in Finnish)
- 044 738 8255
Mynämäki library
- Guidance in the usage of digital devices and services in person in Finnish.
- mynamaki.fi/kirjasto (in Finnish)
- 044 783 7257
Naantali city library
- Guidance in the usage of digital devices and services in person in Finnish.
- naantali.fi/kirjasto (in Finnish)
- 040 646 3071 or 044 417 1250
Paimion opisto (community college)
- Guidance in the usage of digital devices in courses and at Pulmapaja, in person in Finnish.
- paimio.fi/paimion-opisto (in Finnish)
- 02 474 5316
Raisio city library
- The IT-students of Raseko vocational school give digital support and guidance regularly on Tuesdays at 12–14.30 (NB! Not during the summer months or during school holidays).
- raisio.fi/library
- 044 797 1463
Raisio-opisto (community college)
- Lectures and courses on digital topics, and guidance in Finnish.
- raisio.fi/digital-skills
- 044 797 1930
Sauvo municipality library
- Service guidance in person in Finnish by appointment.
- sauvo.fi/sauvon-kunnankirjasto (in Finnish)
- 050 416 0897
Säästöpankki Kalanti-Pyhäranta (banking)
- Digital councelling by appointment at all of our offices, and without an appointment at the Turku and Rauma offices during weekdays at 10–16.
- saastopankki.fi/kalanti-pyharanta (in Finnish and Swedish)
- 010 841 5900
Monitori Market Square
- Guidance in the City of Turku's digital services in person and remotely.
- turku.fi/monitori
- 02 262 0100
Kela
- Digital support for everyone in managing your Kela affairs online. Kela provides support nationally via telephone and locally in person at service points, also by appointment. kela.fi/digital-support
- Teleservice Mon–Fri at 9–16, kela.fi/call-kela
- E-service portal OmaKela kela.fi/omakela-e-service
Nordea (banking)
- Guidance in the usage of digital services.
- Digital support through customer support remotely, and by appointment in person at the bank.
- Remotely arranged sessions on digital topics, and training for groups
- Seniors can get support thanks to volunteers, no matter if they are customers of the bank or not.
- nordea.fi
- 0200 3000
Turun seudun Osuuspankki (banking)
- Guidance in banking services in person and remotely.
- op.fi/op-turun-seutu
- 0100 0500
Digital support for different target and age groups
Digital support targeted at seniors, young people, immigrants, and disabled people.
- Information, guidance, and councelling for people under 30 years of age.
- NuortenTurku website
- 040 183 3562
- Service guidance for young people in person or remotely.
- Ohjaamo Turku's website
- 040 724 5440
- Multilingual service guidance and support with digital devices for immigrants in person and remotely.
- In-person support at Monitori Market Square.
- Integration Services website
- 044 790 0561
- Media education lectures and courses for young people, adults, and immigrants.
- MLL's website
- 045 132 6736
- Support with digital devices and service guidance in person in Finnish and Swedish.
- SenioriJelppi's website (only in Finnish)
- 040 013 9396 or 02 251 3261
- Free peer-tutoring given remotely to support your digital skills.
- You can request a remote tutoring session via the web form etaopastus.fi (only in Finnish and Swedish)
- You can also call 044 700 7101 (Mon, Tue, Thu at 10–12; at other times your call will be registered and you will be called at a later time.)
- Digital guidance for everyone in Finnish and English in person.
- Our service point Happy House is open and accessible.
- Vapi ry's website (only in Finnish)
- 040 726 6003