Support with using digital services
The Digital Support offers help and guidance regarding the digital services either in person or remotely.
How to, when you need digital support
Many of the City of Turku's Service Points offer digital support:
- Monitori at the Market Square offers help with how to use the city's digital services
- The Turku Main Library helps you with different devices and digital services
- Youth Information and Guidance Service offers service guidance in person at the Youth Advisory Centre Hjelt, or remotely
- Multilingual service guidance for immigrants in person at International House Turku, or remotely.
Many organisations also offer free support and affordable courses on using digital services. See the brochure below for more information.
Digital support in the Turku region
Monitori at the Market Square
- Service guidance for the City of Turku’s digital services as in-person support and remote support.
- turku.fi/en/monitori
- 02 262 0100
Turku City Library
- Device support and service guidance for using the library’s devices and services in Finnish, Swedish and English as in-person support and remote support during library opening hours.
- Guidance for using your own devices is available without an appointment at certain times.
- The library also organises lectures on digital topics.
- Support is available for OmaKirjasto services when needed.
- turku.fi/kirjasto
- 02 262 0624
Turku Finnish-language Workers’ Institute
- Courses related to information technology in Finnish and English.
- blog.edu.turku.fi/tyovaenopisto
- 02 262 9811
Auralan Setlementti ry
- Free digital support from peer instructors in Aurala’s living room and digital courses on various topics at Aurala Adult Education Centre.
- aurala.fi and opistopalvelut.fi/aurala
- 050 316 7702
Kansalaisen IT-TUKI
- Free help and guidance with IT problems for all Turku residents Mon–Wed from 9.00 to 15.00. Kansalaisen IT-TUKI operates as part of Turku University of Applied Sciences’ theFIRMA and Turku Vocational Institute.
- kitt.turkuamk.fi
- 050 5985 313
Kela
- Digital support for using Kela’s online services, available to everyone. Kela provides national service by phone and local service at service points, also by appointment.
- kela.fi/digituki
- Telephone service Mon–Fri from 9.00 to 16.00, kela.fi/soita-kelaan
- OmaKela online service: kela.fi/omakela
Maaria Village House
- Light device support and service guidance in Finnish.
- pohjoisturku.fi
- 041 314 5849 or 044 772 8921
Nordea
- Guidance in using digital services.
- Digital guidance is available through customer service and by appointment at a branch.
- We organise several remote digital guidance sessions and training sessions for groups.
- As part of our volunteer work, we guide older people regardless of their banking relationship.
- nordea.fi
- 0200 3000
Säästöpankki Kalanti-Pyhäranta
- Digital guidance by appointment at all our branches and without an appointment at the Turku and Rauma branches on weekdays from 10.00 to 16.00.
- saastopankki.fi/kalanti-pyharanta
- 010 841 5900
Turun Seudun Osuuspankki
- Guidance on banking services as in-person support and remote support.
- op.fi/op-turun-seutu
- 0100 0500
Turku Suomi-piste
- At Suomi-piste, support is available for appointment booking, guidance on public authority websites and printing support.
- suomi-piste.fi/turku
Wellbeing Services County of Southwest Finland Varha
- Varha’s digital support website brings together instructions and advice for using Varha’s digital services.
- varha.fi/digituki
Kaarina Adult Education Centre
- Courses in Finnish on using different digital devices.
- kaarina.fi/kansalaisopisto and opistopalvelut.fi/kaarina
- 02 588 3000
Kaarina City Library
- Device and service guidance in Finnish as in-person support by appointment.
- kaarina.fi/kirjasto
- 040 773 9166 or 02 588 4400
Lieto Library
- Device support and service guidance in Finnish and English by appointment. Digital support is also available without an appointment at the Lieto meeting place. See the dates: lieto.fi/tapahtumat
- lieto.fi
- 040 487 1930 or 02 4873 3401
Masku Library
- Device support and service guidance in Finnish as in-person support.
- 044 738 8255
Mynämäki Library
- Service guidance in Finnish as in-person support by appointment.
- mynamaki.fi/kirjasto
- 044 783 7257
Naantali City Library
- Device support and service guidance in Finnish as in-person support.
- naantali.fi/kirjasto
- 040 646 3071 or 044 417 1250
Nousiainen Library
- Nousiainen Library’s digital support person helps with minor IT problems by appointment in Finnish and English.
- nousiainen.fi/kirjasto
- 044 4355 221
Paimio Institute
- Device support in Finnish is available as in-person teaching in courses and at the Pulmapaja support workshop.
- paimio.fi/paimion-opisto
- 02 474 5316
Raisio City Library
- Raseko students studying for a vocational qualification in business information technology provide device support and digital guidance regularly. More detailed times can be checked at the library.
- raisio.fi/kirjasto
- 044 797 1463
Raisio-opisto
- Lectures on citizens’ digital skills as well as digital courses and guidance in Finnish in Raisio, Mynämäki, Masku, Rusko and Nousiainen.
- raisio.fi/opisto
- 044 797 1930
Sauvo Municipal Library
- Service guidance in Finnish as in-person support by appointment.
- sauvo.fi/sauvon-kunnankirjasto
- 050 416 0897
Monitori at the Market Square
- Service guidance for the City of Turku’s digital services as in-person support and remote support.
- turku.fi/en/monitori
- 02 262 0100
Kela
- Digital support for using Kela’s online services, available to everyone. Kela provides national service by phone and local service at service points, also by appointment.
- kela.fi/digituki
- Telephone service Mon–Fri from 9.00 to 16.00, kela.fi/soita-kelaan
- OmaKela online service: kela.fi/omakela
Nordea
- Guidance in using digital services.
- Digital guidance is available through customer service and by appointment at a branch.
- We organise several remote digital guidance sessions and training sessions for groups.
- As part of volunteer work, older people are guided regardless of their banking relationship.
- nordea.fi
- 0200 3000
SecPort Cybersecurity Portal
- The purpose of SecPort is to improve the safety of Europeans when they use online services and devices in their everyday lives.
- SecPort offers a wide range of tools, resources and materials in all 24 official EU languages for both everyday life and working life.
- The portal was created by Aalto University in cooperation with the Finnish Ministry of Transport and Communications and funded by the European Union.
- secport.org/fi
Turun Seudun Osuuspankki
- Guidance on banking services as in-person support and remote support.
- op.fi/op-turun-seutu
- 0100 0500
Digital support for different target and age groups
Targeted digital support is offered to seniors, youth, immigrants, and disabled people.
- Information, guidance and counselling for young people under the age of 29 as in-person support and remote support.
- turku.fi/nuoret/nuorten-neuvontatalo-hjelt
- 040 724 5440
- Multilingual service guidance and device support for immigrants as in-person support and remote support.
- Support is available at the International House Turku service point in Monitori at the Market Square.
- turku.fi/kotoutumispalvelut
- 044 790 0561
More organisations offer digital support in Finnish
You can find the complete list of organisations that offer digital support in Finnish by going to the Finnish-language version of this page.