Payment of an invoice sent by the city
E-invoice agreement
We recommend setting up an e-invoice agreement for easy payment of invoices from the City of Turku. You can order an e-invoice in your online bank. You will need a reference number shown on an invoice to set up the agreement. After setting up the e-invoicing agreement, all City of Turku invoices will be sent directly to your online bank.
Other payment methods
If you do not use an e-invoice but you use the OmaPosti or Kivra service, we will send the invoice to the service in question.
If you do not use these services, you will receive the invoice in paper form by mail.
In addition to online payments, you can pay invoices at the city’s cash desk services at Monitori at Aurakatu 8 (KOP triangle): See Monitori opening hours.
More information
The invoices sent by the City of Turku include contact details for the person you can reach out to with any questions regarding the invoice.
In matters related to changing the due date, invoice payment and copies of invoices, please contact the invoicing services of the City of Turku by calling +358 2 262 6490, Mon–Thu 9:00–11:00.
Changes to company billing information and other enquiries related to sales invoices: myyntilaskutus@turku.fi
Collection
If your invoice has already been transferred to collection, please contact Revire Perintä:
- By phone: +358 20 6399 420, Mon–Fri 8:00–16:45
- Email: asiakaspalvelu@revire.fi
Invoicing the city
City of Turku
Office (stated by the customer)
Recipient’s e-invoice address (OVT): 00370204819800100
E-invoicing operator: CGI
Operator ID: 003703575029
Value-added tax ID (so-called VAT number) FI02048198.
Business ID: 0204819-8.
Peppol network is a European network for transmitting electronic documents such as invoices, orders, and order confirmations. Peppol e-invoicing portal is intended for foreign suppliers and invoices denominated in euros.
Peppol addresses for purchase invoices are in the format 0216:0037*, where the first part, 0216, is the country code for Finland and the OVT code follows the colon.
City of Turku
Business ID: 0204819-8
OVT code: 003702048198
Peppol address: 0216:00370204819800100
- Read more about Peppol: Peppol for businesses and public administration
- The City’s standard payment term is 30 days net, unless otherwise specified in the contract, upon approving the tender, or by legislation.
- On the invoice, fill in the purchase order number given to you by the ordering party. If you have not received a purchase order number, use the e-mail address of the person who ordered the invoice (firstname.lastname@turku.fi or firstname.lastname@edu.turku.fi).
- Invoices sent to the City of Turku must comply with the mandatory invoice requirements specified in the Tax Administration’s instructions: vero.fi.
- Foreign invoices are sent to e-invoices@turku.fi. The invoice must contain the reference information provided by the ordering party.
- The invoice number of the original debit note must be referenced on the credit note.
- The City of Turku does not accept invoices containing personal data. Send personal data related to the invoice as a separate attachment to the email or delivery address of the ordering party. Personal data refers to information covered by the Data Protection Act, such as name and date of birth.
- The above-mentioned invoicing information does not apply to limited liability companies of the City of Turku.
Making an e-invoice in the Vendor Portal system
You can make an e-invoice by using the free Vendor Portal system. You must register in the Vendor Portal by filling in a form on Sarastia Oy’s website.
- Register for the Vendor Portal: sarastia.fi
- Send e-invoice via the Vendor Portal: laskuhotelli.fi
More information
Invoices for services bought by the City of Turku are primarily processed by Sarastia. Sarastia’s customer service is available on weekdays from 8:00 to 14:00, tel. +358 20 639 9400. Calls are charged at the standard mobile rate, plus local network charges (mpm/pvm).
Private entrepreneurs, persons working under a business name, and light entrepreneurs selling services to the City of Turku must submit a YEL/MyEL certificate to the city before selling the service, and annually thereafter. Send the YEL/MyEL certificate in a message via the Suomi.fi service: Messages – Suomi.fi.
- Read more on Keva website: keva.fi
We ask for a certificate of a valid YEL insurance only for work performed by sole traders. Other types of companies (limited liability companies, limited partnerships, general partnerships, registered associations or cooperatives) do not need to submit a YEL certificate.
The invoicing party must refer to the attachments below for detailed information required to send the invoice. The City of Turku only accepts e-invoices in the TEAPPSXML 2.7.2 format. If you use Finvoice (1.0, 2.0, 2.01 or 3.0) or a similar format, please contact your invoicing system supplier to find out how to position the information content required by Turku correctly in your invoice message.
Turun kaupungin ostolaskujen XML-ohjeet pdf, 237.92 KBIf the invoice xml contains incomplete or incorrect information, we return the invoice to the supplier.
The City of Turku (business ID 0204819-8) is an organisation selling construction services more than occasionally as referred to in Section 8 c of the Value Added Tax Act. All construction services purchased by the City as defined by law are subject to the reversed obligation to value added taxes.
The City of Turku primarily accepts invoices in euros (€).
At the stage of ordering goods or services, always notify the supplier of the city’s VAT number FI02048198 for VAT processing.
The invoice must contain the following information:
- Supplier’s and buyer’s VAT numbers
- Additional details of the office and the ordering party
- The City of Turku’s purchase order number, delivered by the ordering party
- Other reference information provided by the ordering party
We must return invoices with incomplete or incorrect entries to the sender and cannot be held liable for any resulting payment delays.
Foreign invoices are sent to the email address: e-invoices@turku.fi