In 2026, you will receive a digital mailbox when you identify in a public authority’s electronic service.
In 2026, official mail will transition to be primarily digital. From the beginning of 2026, when you identify in Turku city or another authority’s electronic service for the first time, you will be given a digital mailbox in Suomi.fi Messages. That is where you will receive official mail from several public authorities. Suomi.fi Messages will replace official paper mail: you will not receive letters about the same matter later.
Suomi.fi Messages already has over 2 million users. The service is already suggested for you when you identify in a public authority’s electronic service. From the beginning of 2026, your separate consent is no longer required; instead, you will receive a notification of the activation of Suomi.fi Messages when you identify in the service.
How and for whom will Suomi.fi Messages activate in 2026?
- Suomi.fi Messages will activate for you if you are an adult and have not yet activated the service.
- You will be given a notification of its activation when you use strong identification in a public administration e-service, i.e. use Suomi.fi e-Identification to sign in.
- Enter your email address upon activation and verify it within one hour. This way, you will always receive an email notification when you receive new mail in Suomi.fi Messages.
- After you have entered your email address, you can continue to identify normally and move to the e-service you were about to use.
- Please note that if you are acting on behalf of an organisation or another person, Suomi.fi Messages will be activated for you personally – not the person or organisation you are acting on behalf of.
If you never use strong identification in a public administration e-service, you will continue to receive official paper mail.
Neither does this change apply to minors nor persons under guardianship or with a valid continuing power of attorney.
Further information
More information on Suomi.fi Messages
- Children and Young People´s Services:
- Early childhood education
- Applying for a place at comprehensive school
- School journeys and transport
- Applying to a Pysäkki class (basic education)
- School attendance of placed children
- Employment Services:
- Employment condition
- Employment subsidies
- Corporate administration procurement services
- Other secure mail to the city
- Sales invoicing and payments
- Extract from the criminal record
- Official's decision
- YEL and MYEL certificates